Terms & Conditions

General information

This information is to try and help guests, clarify what standards can be expected and what is included in the price.
 
Cottage details
The property summaries aim to give an accurate description of each cottage (including sleeping capacity) and will be illustrated with appropriate photographs. We are happy to give more information about the cottages, their situation and location, and any other details over the phone.

Arrival & departure times
Access to the cottage for guests is from 4pm on the day of commencement of the holiday hire until 10am on the day of departure. The hiring party will be responsible for any cost incurred as a result of delayed departure.

Standards
Both the cottages have had quality grading assessment undertaken by Visit Wales and have been awarded a Star Quality grade of 5 Star. The star grading recognises that the accommodation has met the rigorous quality standards of Visit Wales and that Plas Llanfair Cottages has agreed to comply with the Visit Wales Code of Conduct.

Fuel
All fuel (gas, electricity, firewood) is provided free of charge .

Smoking
Smoking is NOT ALLOWED inside any of the cottages . If guests smoke outside they are kindly requested to dispose of their cigarette butts in a rubbish bin to help keep the site tidy.

Losses and damages
Losses and damages that occur during the holiday hire period must be paid for by the hiring party. Every effort is made prior to guests' arrival to ensure that everything is in place. Should something be missing it is in your own interest to notify us as soon as possible so that matters can be rectified.

Special Needs
Unfortunately the cottages do not specifically meet the needs of wheelchair users as the buildings had to be restored to retain original characteristics in order to conform with planning regulations. Sea View cottage has a bedroom and a bathroom on the ground floor with lounge and kitchen on the upper floor. Swallow cottage has lounge, kitchen and a bedroom on the ground floor with a bedroom and bathroom on the upper floor. Please check at the time of booking that the cottage chosen is suitable for people with particular health or mobility requirements.

Parking
Each cottage has direct access for cars to allow loading/unloading with dedicated secure private parking spaces available nearby.

Dogs
Dogs are welcome at Plas Llanfair Cottages at a cost of £50 per week or short break and a refundable £50 deposit. This is on the understanding that they are the responsibility of their owners and must be kept on a lead at all times within the grounds; this is especially important for the safety of your dog, other animals on or adjoining our farm and for the consideration of other guests. Dogs must be house-trained, wormed and free of fleas. They are not allowed on the furniture in the cottages and owners must bring their own baskets / bedding for their pets. Dogs should not be left unsupervised on the premises at any time and must never be left alone in the property. Owners must clean up after their animals - any fouling of lawns must be removed immediately and all pet hairs must be well cleared up before leaving. Unfortunately no pets other than dogs are allowed.

Self-catering in the countryside
The cottages are located within a mile of the nearest village which has several small convenience stores, butcher, newsagent, pharmacy, bank and Post Office. A small 'Welcome Pack' containing some of our own produce/products will be provided. We would also ask guests to acknowledge that there are certain risks associated with farm machinery and animals and therefore realise due care and attention should be exercised.

Booking Terms and Conditions

Formation of Contract
The contract is formed between you and Plas Llanfair Cottages (referred to as "we" or "us") for the provision of short-term holiday rental of cottages when we issue a booking confirmation form. We reserve the right to refuse a booking prior to issuing a booking confirmation form. We will provide such short term rental subject to these terms and conditions of booking. Your statutory rights are not affected by anything contained in these terms and conditions.

 
Deposit
A deposit equal to 20% of the full amount payable is required for each cottage booking. The deposit is non-refundable, but if you are forced to cancel the booking please let us know as soon as possible, because if a replacement booking can be secured your deposit minus a £35 administration fee will be returned.

The balance
The balance due must reach us at least 6 weeks before the holiday hire start date, otherwise your booking will be lost and the deposit forfeit.

Payment for last minute bookings
To book a cottage less than 6 weeks before the holiday hire start date the full amount payable is due at the time of booking. The payment is non-refundable.

 
Change of holiday dates
This is not ordinarily accepted but in exceptional circumstances a change of holiday dates may be accepted where possible, subject to a minimum administration fee of £25.

Size and party
The number of guests stipulated for each cottage must not be exceeded under any circumstances, and only those listed on the booking form may occupy the premises. Infants (i.e. those 2 years old or under) will not count as guests as far as numbers are concerned but those 3 years of age and over will.

Signatory
The person who completes the booking form must be over 18 years of age and realise that in doing so they agree to accept responsibility for the hiring party and accept the conditions of hire on behalf of all those listed.
 
Hirer obligations
Hirers are expected to take reasonable care of the property and ensure that it and all the equipment in it is left clean and in good working order. It is also expected that we shall be allowed reasonable access to the property should it be necessary.
 
Breach of Contract
If there shall be a breach of any of these conditions by any of the hiring party the owners (or their agents) reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the owner.
 
Refunds in the event of unavailability of the cottage
Should for any reason beyond our control (e.g. fire, vandalism etc) the cottage not be available for the date booked then any charges paid in full by the hiring party will be refunded in full. The hiring party will then have no further claim against us.
 
No liability
We cannot accept liability for any injury, accident, damage, loss, expense or inconvenience, whether to person or property including cars, which members of the hiring party or any other persons may suffer or incur that arise out of the holiday hire, or is in any way connected with it.
 
Complaints procedure
We hope that your holiday will be an enjoyable experience and that the need to complain should not arise during your stay. However should it be necessary to complain we would ask that complaints be made during the stay so that they can be investigated immediately. In no circumstances can compensation be made for any complaints that are made after the holiday hire has ended, or where the hiring party has not allowed us to try to put matters right during the stay.

Cancellation Insurance
We would advise hiring parties to take out insurance cover against the eventuality of cancellation or curtailment of the holiday hire, and also to provide security against damage, losses and injury.

Price changes
We reserve the right to amend prices quoted due to errors and / or omissions or changes in the VAT rate.